1) A Non-Booking Fee will be required to secure your appointment. The Booking Fee is non-refundable and will be taken off the cost of your appointment when making payment.

This will be £10 for treatments up to £50, increasing to £20 for treatments between £51 & £99 and 50% for all treatments £100+ 

2) If you need to rearrange your appointment more than 48 hours in advance, I will happily move the date and transfer your deposit on one occasion. However, if you need to move your appointment for a second time a new Booking Fee will become payable.

3) In the event that you cancel your appointment within 48 hours of the treatment time, 50% of the treatment value will become due. Within 24 hours, 100% of the treatment value will become due as it is unlikely I will be able to fill your appointment within these times. I will not be able to re-book any appointments until payment for your missed appointment has been received.

4) If your card details are stored via my booking site, I will charge 100% of the appointment value to your card in the event of appointment cancellation or if you fail to show up to your appointment. 

5) If you are late for your appointment, I will have to adjust the timing of your treatment accordingly to ensure our appointment does not run into the next clients slot. If you are 15+ mins late for your appointment, you will be considered a "no show" and I will be unable to provide my services but you will still be charged. If you have multiple treatments booked and are late for the first appointment, I will be happy to continue with the treatments you are on time for but I will be unable to provide the first service for which you were late (although the price of the treatment will still be charged).

6) We are happy to accept debit and credit card payments, however, due to bank charges, a £1.50 surcharge will apply to each card payment without exception. We do not accept Amex Cards

7) Please note Bank Transfers are no longer accepted and payment for your treatment must be made at the time of your appointment.  

8) Please note that your email address & mobile number will be required at the time of making your appointment. If you do not provide these details and I am unable to issue a consultation form, your appointment will be cancelled.

 

9) Please note that for certain treatments, a patch test will be required at least 24 hours in advance for the treatment to be able to take place. If the patch test does not take place, I will be unable to carry out that treatment. This is for insurance purposes.

 

10) Due to insurance purposes, I am unable to carry out any treatments on those under the age of 16. An adult over the age of 18 must be always present at the premises when treatments are being carried out on those under the age of 18. If an adult over 18 years of age is not present, I will be unable to carry out the treatment and payment will be due in full. 

 

11) If I suspect that the person being treated is under the age of 16 and identification can not be provided to prove otherwise, treatment will be withdrawn and payment will be due in full.

 

12) All treatments must be provided to those who have requested treatment and appointments cannot be transferred to others without prior agreement with myself. If I suspect I am not treating the correct person, I remain within my rights to withdraw treatment. If this occurs, payment will be due in full.

 

13) I will require your email address at the time of booking so that I can send a consultation form to you for completion. I will require consultation forms to be completed and returned prior to your appointment. If a form has been sent to you and I do not receive the completed form at least 24 hrs prior to your appointment, I will not be able to carry out any treatments.  If there are any changes to your medical history, I must be informed, as this can affect treatment efficiency and results.

 

14) I may request to see identification prior to confirming your appointment. This provides vital information, such as full name, date of birth and the address of where treatment is to be carried out. This is for insurance purposes. Should I request to see identification and it is not provided, I will not be able to provide any treatments.

 

15) Unfortunately, I am unable to offer refunds on treatments provided, due to the time taken and products used. However, in some circumstances, I may offer to repeat a service free of charge, dependant on circumstances. 

 

16) Whilst I will do my utmost to achieve the results desired by you, results cannot
be guaranteed. Treatment outcomes can vary depending on your natural lashes/brows and skin variations, as well as being affected by medications, medical conditions and so forth. I cannot be held responsible if you are not satisfied with the outcome of your treatment despite my best efforts to achieve desired results

 

17) It is imperative that you advise me of all medical conditions / medications taken / undiagnosed symptoms prior to treatment (even if you believe it won't affect your treatment). Medical Conditions (including undiagnosed symptoms) and Medication can affect treatment outcomes in a number of way and may impact: 1) whether or not I can carry out the treatment (as they may have an impact your health or mine), 2) whether the treatment needs to be adapted, or 3) the outcome of the treatment.

18) If you suspect you may have Corona Virus, please inform me as soon as possible, as your treatment will need to be rearranged immediately due to personal health reasons within my household. 

 

19) please note that any deals/special offers where a reduction of price is included, are not offered in conjunction with any other offers. (I.e. 15% new client discount will not be applicable where you are receiving a discounted treatment offer).

20) When booking a treatment with us, you will automatically be signed up to receive email notices including updates and newsletters. You can unsubscribe at any time & your information will not be shared with third parties. 

 

Black Friday Offers – Terms & Conditions

These Terms and Conditions apply to all Black Friday promotions, offers, and gift voucher purchases made between 28–30 November 2025 (“Black Friday Weekend”). By purchasing or redeeming any of our Black Friday offers, you agree to the following terms:

1. Gift Vouchers

• Gift vouchers are available on a first-come, first-served basis.
• A limited number of physical gift vouchers are available.
• There is no limit per person on the number of vouchers that can be purchased.
• Vouchers must be purchased during the Black Friday Weekend (28–30 November 2025). Purchases made before or after these dates may be refused or voided at our discretion.
• Full payment must be made at the time of purchase.
• Physical vouchers are valid for 12 months from 1 January 2026 and expire on 31 December 2026.
• Online vouchers do not expire.
• Vouchers cannot be redeemed until after 1 January 2026.
• Vouchers are non-refundable, non-exchangeable, and cannot be redeemed for cash.
• Vouchers are transferable, but it is the purchaser’s responsibility to ensure the recipient understands and agrees to these terms.
• Lost, stolen, or damaged vouchers cannot be replaced.

 

2. Opulence Facial Package Offer

• The Opulence Facial Package consists of three 60-minute Opulence Facials, each including a complimentary LED Light Therapy add-on (10 minutes).
• You pay for three treatments and receive the LED add-on free of charge.
• Full payment is required at the time of booking to secure the package.
• A consultation form must be completed prior to your first treatment.
• Your first treatment must be booked through our online booking system.
• Your second and third appointments will be scheduled in person during your first visit to the studio.
• Treatments must be taken within 12 months of purchase.
• This offer cannot be combined with any other discounts, promotions, or vouchers.

 

3. Free Brow Shape with Lash Treatment Offer

• A free brow shape is available only with any lash treatment purchased during Black Friday Weekend (28–30 November 2025).
• The brow shape must be booked at the same time as your lash appointment and performed immediately after your lash treatment.
• The free brow shape cannot be booked for a separate date or time.
• Appointments are subject to availability.
• This offer is non-transferable and has no cash value.

4. Complimentary Festive Bubbly

• From 1 December 2025, all treatments include a complimentary glass of bubbly to celebrate the Christmas season.
• This offer is subject to availability.
• Clients must be 18 years or older to receive the complimentary drink.
• Non-alcoholic alternatives are available upon request.

 

 

 

5. General Terms

 

 

• All payments must be made in full and upfront to secure any offer or treatment booking.
• All offers are subject to availability and may be withdrawn or modified at any time without prior notice.
• Appointments are subject to our standard booking and cancellation policy.
• In the event of unforeseen circumstances, we reserve the right to substitute equivalent services or reschedule appointments.
• By purchasing or redeeming any Black Friday offer, you agree to comply with all studio policies, including health and safety requirements.
• We reserve the right to refuse service if these terms are not adhered to.

 

By booking a treatment, you are agreeing to the booking terms and conditions stated above.